All deliveries are made during business hours Monday to Friday (excluding public holidays) Note: some carriers have a firm "authority to leave" in place.

We will keep you informed of your delivery via email with a copy of your tracking number to follow closely.

Please add an additional 1 - 3 days for box and board branding if your gifts have been paid in full. No gifts will be customised without payment in full at the time of ordering.

Please allow 3 - 4 weeks + shipping for branded ribbon - Once you have signed off your digital mock up artwork.

Click here to download our bulk shipping form.

We use Border Express, Fastway, Australia Post and Toll to deliver all of our gifts, Australia wide.

We also offer EXPRESS shipping for an additional fee calculated on your destination and volume of gifts. Please contact hello@ellarboutique.com.au for a formal quotation for fast overnight / express shipping. 

All of our shipments are tracked with each courier. As soon as your gifts have been dispatched you will receive an email notification.

 

HELPFUL TIP: You can use your order reference number (4 digit number you’ve received with your order confirmation and tax invoice) and paste it to the search field in your email account. That way it will show all email's notifications regarding your order. 

I have not received my tracking details: 

Please check your junk/spam folder in case you have not received any shipping emails from us. If you cannot find any information, please contact us via hello@ellarboutique.com.au and we will be able to help you.

WILL THE RECIPIENT OF MY GIFTS GET A NOTIFICATION BEFORE THEIR GIFTS ARRIVE?

Please keep in mind that if the gift is a surprise then you must use your business or personal email address . All our parcels are delivered as authority to leave (ATL) with contactless delivery.

Most couriers might not be able to call prior to delivery due to their tight schedules, but will follow any special instructions provided. If no one is at home and there’s no safe place for the parcel to be left, the courier will take it to the nearest collection point and will leave a collection card.

DO YOU DELIVER ON PUBLIC HOLIDAYS & WEEKENDS?

Unfortunately, we do not deliver on weekends or public holidays. However, during the Christmas period it is not uncommon for many courier services to extend their standard hours. 

This is at the courier’s discretion and we cannot request this.

WHAT IF NO ONE IS HOME TO ACCEPT DELIVERY?

All our gifts are delivered with authority to leave (ATL) except Australia Post who will either attempt delivery a second time or leave your gifts at the closest mail collection pick up point and advise.

If there is a safe place for the gifts to be left at the address then our couriers will do so. Couriers are often on a tight schedule and will not be able to wait at an address for long. If it is considered unsafe to leave at the address, your parcel will be taken to the nearest collection point and you will be given a ‘missed’ delivery card. 

However, sometimes the gifts will be returned to the depot and delivery will usually be attempted again on the following business day. If the parcel remains uncollected or undeliverable the couriers will return the parcels to Ellar Boutique.

CAN ELLAR BOUTIQUE SHIP INTERNATIONALLY?

We would love to see our gifts travel the world however our current partnership arrangement with our couriers are for national services only. We suggest having the gift sent to your office location and on-sending the gift yourself to your required destination so you can choose a quality service that meets your shipping needs.

Our selected courier's are amongst the best delivery professionals in Australia and will go to great lengths to ensure this does not happen.

If in the incident you do receive a damaged parcel, please take a photo of the package(s) and note down the day you received the goods. We must receive this within 10 days of you receiving the damaged goods.

Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement. There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.

RE-DELIVERY REQUESTS

All business address deliveries require a mailing address (NO PO BOX address allowed) Please ensure you list your contact’s name, phone number, email address, and any delivery instructions to help our couriers.