Branding Guidelines
Shipping on our standard products can take 1 – 4 working days (unless otherwise advised) depending on your location and the availability of products.
We will keep you informed of your delivery and you will get notifications once shipped.
All deliveries Australia wide are sent using multiple couriers, with a 1 – 4 working day delivery time once shipped and longer for WA & SA regions.
Refunds will not be issued for delays in shipments.
Ellar Boutique delivers each individual order of gifts in bulk to one selected destination. We do not ship one box to individual locations.
Yes! Ellar Boutique can ship to your clients internationally. There will be an additional fee to do so.
Please contact us via our website or hello@ellarboutique.com.au and we will find the best rate to post your gifts overseas.
The Fastway team are amongst the best delivery professionals in Australia and will go to great lengths to ensure this does not happen.
If in the incident you do receive a damaged parcel, please take a photo of the packages and note down the day you received the goods. Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement. There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.