Shipping & Delivery
WHAT DELIVERY OPTIONS DO YOU OFFER?
Free shipping on 4+ gifts.
If you wish to purchase a single gift and send it direct to your recipients.
$14.95 + gst flat rate shipping per gift.
(Metro areas only) Please contact us for a quote for regional areas
HOW MANY DAYS WILL SHIPPING TAKE?
Delivery depends on your location. We do our best to ensure you receive your gifts as quickly as possible. Typical turnaround is as follows:
All deliveries are made during business hours Monday to Friday (excluding public holidays) Note: some carriers have a firm "authority to leave" in place.
We will keep you informed of your delivery via email with a copy of your tracking number to follow closely.
Please add an additional 1 - 3 days for box and board branding if your gifts have been paid in full. No gifts will be customised without payment in full at the time of ordering.
Please allow 3 - 4 weeks + shipping for branded ribbon - Once you have signed off your digital mock up artwork.
DO YOU WANT TO SEND MORE THAN ONE GIFT DIRECTLY TO YOUR RECIPIENTS?
WHAT COURIERS WILL MY GIFTS BE DISPATCHED WITH?
HOW CAN I TRACK MY GIFTS?
This email will include the following information:
- Recipient Name
- Reference Number: This is the order number you receive with your order confirmation/invoice
- Carrier's reference: This is your tracking number
- Tracking URL: This is the hyperlink to the courier company, which will connect you
straight to the tracking details page to follow up with your gift
HELPFUL TIP: You can use your order reference number (4 digit number you’ve received with your order confirmation and tax invoice) and paste it to the search field in your email account. That way it will show all email's notifications regarding your order.
I have not received my tracking details:
Please check your junk/spam folder in case you have not received any shipping emails from us. If you cannot find any information, please contact us via firstname.lastname@example.org and we will be able to help you.
WILL THE RECIPIENT OF MY GIFTS GET A NOTIFICATION BEFORE THEIR GIFTS ARRIVE?
Each tracking notification will be sent to the email address provided through Starshipit. Please keep in mind that if the gift is a surprise then you must use your business email address instead. All our parcels are delivered as authority to leave (ATL) with contactless delivery. Most couriers might not be able to call prior to delivery due to their tight schedules, but will follow any special instructions provided. If no one is at home and there’s no safe place for the parcel to be left, the courier will take it to the nearest collection point and will leave a collection card.
DO YOU DELIVER ON PUBLIC HOLIDAYS & WEEKENDS?
Unfortunately, we do not deliver on weekends or public holidays. However, during the Christmas period it is not uncommon for many courier services to extend their standard hours.
This is at the courier’s discretion and we cannot request this.
WHAT IF NO ONE IS HOME TO ACCEPT DELIVERY?
All our gifts are delivered with authority to leave (ATL) except Australia Post who will either attempt delivery a second time or leave your gifts at the closest mail collection pick up point and advise.
If there is a safe place for the gifts to be left at the address then our couriers will do so. Couriers are often on a tight schedule and will not be able to wait at an address for long. If it is considered unsafe to leave at the address, your parcel will be taken to the nearest collection point and you will be given a ‘missed’ delivery card.
However, sometimes the gifts will be returned to the depot and delivery will usually be attempted again on the following business day. If the parcel remains uncollected or undeliverable the couriers will return the parcels to Ellar Boutique.
CAN ELLAR BOUTIQUE SHIP INTERNATIONALLY?
WHAT HAPPENS IF MY GIFTS ARRIVE DAMAGED?
WHAT HAPPENS IF I ENTERED AN INCORRECT DELIVERY ADDRESS?
- Email us as soon as possible if you noticed the delivery address was incorrect.
- If the parcel is already in transit, the address cannot be changed. However, we will ask to return it to us. Once the parcel is returned to us we will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
- If the address was incomplete/wrong and for any other reasons the parcel was unable to be delivered, the parcel is returned to us. We will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
- If you provided an incorrect delivery address we will need to charge an additional delivery fee.