Shipping & Delivery

Delivery

WHAT DELIVERY OPTIONS DO YOU OFFER?

If you are purchasing 4+ gifts and want them all sent to one location.
Free shipping on 4+ gifts.

If you wish to purchase a single gift and send it direct to your recipients.
$14.95 + gst flat rate shipping per gift.
(Metro areas only) Please contact us for a quote for regional areas

HOW MANY DAYS WILL SHIPPING TAKE?

Delivery depends on your location. We do our best to ensure you receive your gifts as quickly as possible. Typical turnaround is as follows:

STATE  DAYS
QLD 1-4
NSW 2-6
VIC 2-6
SA 3-7
ACT 3-7
WA 6-12

 

All deliveries are made during business hours Monday to Friday (excluding public holidays) Note: some carriers have a firm "authority to leave" in place.

We will keep you informed of your delivery via email with a copy of your tracking number to follow closely.

Please add an additional 1 - 3 days for box and board branding if your gifts have been paid in full. No gifts will be customised without payment in full at the time of ordering.

Please allow 3 - 4 weeks + shipping for branded ribbon - Once you have signed off your digital mock up artwork.


DO YOU WANT TO SEND MORE THAN ONE GIFT DIRECTLY TO YOUR RECIPIENTS?

Please email hello@ellarboutique.com.au to receive our bulk shipping form to complete and we will send you back an invoice with the individual shipping included.


WHAT COURIERS WILL MY GIFTS BE DISPATCHED WITH?

We use Border ExpressFastway, Australia Post and Toll to deliver all of our gifts, Australia wide.
We also offer EXPRESS overnight shipping for an additional fee calculated on your destination and volume of gifts. Please contact hello@ellarboutique.com.au for a formal quotation for fast overnight / express shipping. 


HOW CAN I TRACK MY GIFTS?

All of our shipments are tracked with each courier. As soon as your gifts have been dispatched you will receive an email notification from a software called "Starshipit".


This email will include the following information:
- Recipient Name 
- Reference Number: This is the order number you receive with your order confirmation/invoice
- Carrier
- Carrier's reference: This is your tracking number
- Tracking URL: This is the hyperlink to the courier company, which will connect you
straight to the tracking details page to follow up with your gift

HELPFUL TIP: You can use your order reference number (4 digit number you’ve received with your order confirmation and tax invoice) and paste it to the search field in your email account. That way it will show all email's notifications regarding your order. 

I have not received my tracking details: 

Please check your junk/spam folder in case you have not received any shipping emails from us. If you cannot find any information, please contact us via hello@ellarboutique.com.au and we will be able to help you.


WILL THE RECIPIENT OF MY GIFTS GET A NOTIFICATION BEFORE THEIR GIFTS ARRIVE?

Each tracking notification will be sent to the email address provided through Starshipit. Please keep in mind that if the gift is a surprise then you must use your business email address instead. All our parcels are delivered as authority to leave (ATL) with contactless delivery. Most couriers might not be able to call prior to delivery due to their tight schedules, but will follow any special instructions provided. If no one is at home and there’s no safe place for the parcel to be left, the courier will take it to the nearest collection point and will leave a collection card.


DO YOU DELIVER ON PUBLIC HOLIDAYS & WEEKENDS?

Unfortunately, we do not deliver on weekends or public holidays. However, during the Christmas period it is not uncommon for many courier services to extend their standard hours. 

This is at the courier’s discretion and we cannot request this.


WHAT IF NO ONE IS HOME TO ACCEPT DELIVERY?

All our gifts are delivered with authority to leave (ATL) except Australia Post who will either attempt delivery a second time or leave your gifts at the closest mail collection pick up point and advise.

If there is a safe place for the gifts to be left at the address then our couriers will do so. Couriers are often on a tight schedule and will not be able to wait at an address for long. If it is considered unsafe to leave at the address, your parcel will be taken to the nearest collection point and you will be given a ‘missed’ delivery card. 

However, sometimes the gifts will be returned to the depot and delivery will usually be attempted again on the following business day. If the parcel remains uncollected or undeliverable the couriers will return the parcels to Ellar Boutique.


CAN ELLAR BOUTIQUE SHIP INTERNATIONALLY?

We would love to see our gifts travel the world however our current partnership arrangement with our couriers are for national services only. We suggest having the gift sent to your office location and on-sending the gift yourself to your required destination so you can choose a quality service that meets your shipping needs.


WHAT HAPPENS IF MY GIFTS ARRIVE DAMAGED?

Our selected courier's are amongst the best delivery professionals in Australia and will go to great lengths to ensure this does not happen.
If in the incident you do receive a damaged parcel, please take a photo of the package(s) and note down the day you received the goods. We must receive this within 10 days of you receiving the damaged goods.
Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement. There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.


WHAT HAPPENS IF I ENTERED AN INCORRECT DELIVERY ADDRESS?

  1. Email us as soon as possible if you noticed the delivery address was incorrect.
  2. If the parcel is already in transit, the address cannot be changed. However, we will ask to return it to us. Once the parcel is returned to us we will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
  3. If the address was incomplete/wrong and for any other reasons the parcel was unable to be delivered, the parcel is returned to us. We will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
  4. If you provided an incorrect delivery address we will need to charge an additional delivery fee.
Note: If the gift has not been shipped yet we can easily adjust the delivery address in our system for you.
     

    I WANT TO SEND A GIFT TO A BUSINESS ADDRESS, WHAT SHOULD I INCLUDE?

    All business address deliveries require a mailing address (NO PO BOX address allowed) Please ensure you list your contact’s name, phone number, email address, and any delivery instructions to help our couriers.