Shipping & Delivery

WHAT DELIVERY OPTIONS DO YOU OFFER?

We keep shipping simple at Ellar Boutique:

Sending a Gift to One Address

$15 flat rate for sending one gift.
$20 total when sending two or more gifts to the same address.

Sending Gifts to Multiple Addresses

$15 per gift for multiple delivery locations.

To purchase multiple branded gifts and have them sent directly to your recipients, please complete our bulk order form and email it to hello@ellarboutique.com.au. Our team will handle your order, send your invoice, and prepare your gifts for individual delivery.

BRANDING LEAD TIME

Add an additional 1 - 3 days for box and board branding if your gifts have been paid in full. No gifts will be customised without payment in full at the time of ordering.

Please allow 3 - 4 weeks + shipping for branded ribbon once you have signed off on your digital mock-up artwork.

HOW MANY DAYS WILL SHIPPING TAKE?

Delivery depends on your location. We do our best to ensure you receive your gifts as quickly as possible.

All deliveries are made during business hours Monday to Friday (excluding public holidays). Note: some carriers have a firm "authority to leave" in place.

We will keep you informed of your delivery via email with a copy of your tracking number to follow closely.

DO YOU WANT TO SEND MORE THAN ONE GIFT DIRECTLY TO YOUR RECIPIENTS?

Click here to download our bulk shipping form.

WHAT COURIERS WILL MY GIFTS BE DISPATCHED WITH?

We use Border Express, Fastway, Australia Post and Toll to deliver all of our gifts, Australia-wide.

Please contact hello@ellarboutique.com.au for a formal quotation for fast overnight / express shipping.

HOW CAN I TRACK MY GIFTS?

All of our shipments are tracked with each courier. As soon as your gifts have been dispatched, you will receive an email notification.

HELPFUL TIP: You can use your order reference number (4-digit number you’ve received with your order confirmation and tax invoice) and paste it into the search field in your email account. That way it will show all email notifications regarding your order.

I HAVE NOT RECEIVED MY TRACKING DETAILS:

Please check your junk/spam folder in case you have not received any shipping emails from us. If you cannot find any information, please contact us via hello@ellarboutique.com.au and we will be able to help you.

WILL THE RECIPIENT OF MY GIFTS GET A NOTIFICATION BEFORE THEIR GIFTS ARRIVE?

Please keep in mind that if the gift is a surprise, then you must use your business or personal email address. All our parcels are delivered with authority to leave (ATL) with contactless delivery.

Most couriers might not be able to call prior to delivery due to their tight schedules, but they will follow any special instructions provided. If no one is at home and there’s no safe place for the parcel to be left, the courier will take it to the nearest collection point and will leave a collection card.

DO YOU DELIVER ON PUBLIC HOLIDAYS & WEEKENDS?

Unfortunately, we do not deliver on weekends or public holidays. However, during the Christmas period, it is not uncommon for many courier services to extend their standard hours.

This is at the courier’s discretion and we cannot request this.

WHAT IF NO ONE IS HOME TO ACCEPT DELIVERY?

All our gifts are delivered with authority to leave (ATL) except Australia Post, who will either attempt delivery a second time or leave your gifts at the closest mail collection pick up point and advise.

If there is a safe place for the gifts to be left at the address, then our couriers will do so. Couriers are often on a tight schedule and will not be able to wait at an address for long. If it is considered unsafe to leave at the address, your parcel will be taken to the nearest collection point and you will be given a ‘missed’ delivery card.

However, sometimes the gifts will be returned to the depot and delivery will usually be attempted again on the following business day. If the parcel remains uncollected or undeliverable, the couriers will return the parcels to Ellar Boutique.

CAN ELLAR BOUTIQUE SHIP INTERNATIONALLY?

We would love to see our gifts travel the world however, our current partnership arrangement with our couriers is for national services only. We suggest having the gift sent to your office location and then sending the gift yourself to your required destination so you can choose a quality service that meets your shipping needs.

WHAT HAPPENS IF MY GIFTS ARRIVE DAMAGED?

Our selected couriers are amongst the best delivery professionals in Australia and will go to great lengths to ensure this does not happen.

If in the incident you do receive a damaged parcel, please take a photo of the package(s) and note down the day you received the goods. We must receive this within 10 days of you receiving the damaged goods.

Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement. There will be no refunds for damaged deliveries; we will send a replacement of the same package when possible.

WHAT HAPPENS IF I ENTERED AN INCORRECT DELIVERY ADDRESS?

Email us as soon as possible if you notice the delivery address is incorrect.
If the parcel is already in transit, the address cannot be changed. However, we will ask to return it to us. Once the parcel is returned to us, we will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
If the address was incomplete/wrong and for any other reason the parcel was unable to be delivered, the parcel is returned to us. We will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
If you provided an incorrect delivery address, we will need to charge an additional delivery fee. There will be a redelivery fee based on the size of your gifts and sent via invoice.

Note: If the gift has not been shipped yet, we can easily adjust the delivery address in our system for you.

RE-DELIVERY REQUESTS

Redelivery requests will only be considered for items that have been officially marked as "missing" or "undelivered" by the designated courier service.

Customers must allow a reasonable amount of time for the delivery to be attempted, and in case of any delays, they should refer to the courier's tracking information.

If your gift is undelivered and has been returned to us, please email hello@ellarboutique.com.au to organise a re-delivery or refund (excluding the delivery fee) for your undelivered order.

I WANT TO SEND A GIFT TO A BUSINESS ADDRESS, WHAT SHOULD I INCLUDE?

All business address deliveries require a mailing address (NO PO BOX address allowed). Please ensure you list your contact’s name, phone number, email address, and any delivery instructions to help our couriers.