• FAQs

CHRISTMAS FAQ

If for any reason an incorrect address was provided, a recipient has moved, a business has closed or the driver was unable to deliver your gifts, the package itself will be returned to sender (Ellar Boutique)

There will be no refunds for incorrect or any undeliverable gifts. The sender will have to pay a second delivery fee of $14.95 metro or $24.95 regional postage fee and have the gift delivered to the recipient again (with an updated address) or to the sender itself.

Ellar Boutique is not responsible to incorrect addresses provided.

Not to worry. Please email the Ellar Boutique team at hello@ellarboutique.com.au and we will contact our couriers Immediately to redirect. Additional fees may occur if the parcel is unable to be redirected in time.

All parcels are delivered as an ATL (Authority to leave) with contactless delivery, in line with covid restrictions.

Due to extensive lead times, Ellar Boutique will do our best to ensure delivery as close to your desired delivery date as possible. Freight is out of our hands once the goods leave our warehouse. It will be the senders responsibility to use the tracking information provided to contact the courier directly for shipping updates.

All business address deliveries require a mailing address (NO PO BOX address allowed) Please ensure you list your contacts name, number, email and any delivery instructions to help our couriers.

QLD: 1 - 4 days NSW 2 - 6 days VIC 2 - 6 Days SA 3 - 7 Days WA 6 - 12 days NOTE:
There are major delays during covid and Christmas. Please be advised there may be extended delays outside of our control.
As per our T & C's, once the gifts leave the warehouse they become the responsibility of the purchaser. To make this easier for you, we will send instructions for tracking once our warehouse team dispatch your goods.

Our warehouse is located on the Sunshine Coast in Marcoola QLD.

Please contact hello@ellarboutique.com.au within 4 business days and we will arrange the box to be picked up (at our cost) and a new gift sent in replacement to the same recipient. There are no refunds for damages. All gifts will be replaced.

Once the parcels leave our warehouse, we will send you the tracking details via email. Following up on delivery is the responsibility of all senders. Ellar Boutique will provide a detailed tracking list on how to contact your courier for tracking updates on top of the tracking links online.

Our gift cards are ordered in bulk and therefore can include ONE company message for all of your gift cards. The message must be a maximum of 30 words due to spacing.

Of course you do not have to include a message if you do not wish to. Instead, you are welcome to select ‘logo only’ if that is what you prefer, or simply write ‘leave blank’ if you do not wish for a message.

You can select the option for “text and logo only’. This will allow you to have plain white A6 gift cards with your company logo printed and no message.

Sometimes, this can happen! The sender will be notified that the parcel was unable to be delivered and issued with a new delivery fee as all gifts are return to sender (Ellar Boutique)

The sender is responsible to make payment for the redelivery. Ellar Boutique will not issue refunds for incorrect supplied addresses that are not delivered on time.

Unfortunately, our courier system allows one date per order.

SHIPPING & DELIVERY - BEST SELLERS

Shipping on Best Sellers without branding can take approximately 2 - 4 working days to the East Coast and additional lead time to the rest of Australia.
We will keep you informed of your delivery and you will get notifications once shipped. If items are out of stock due to unforeseen circumstances, we will replace your item with another of equal or higher value

All deliveries Australia wide are sent using Fastway couriers.
Fastway require a signature on all deliveries, so please select an address that (such as your place of work) where someone will be available to sign. We are unable to ship to a PO Box address.

There is a 2 week lead time on all custom gifts after payment has been received.
Custom branding, personalised ribbon and gift cards can take approximately 3 weeks to arrive.

Ellar Boutique delivers each individual order to one nominated address.
As we are a B2B supplier, we do not currently offer to ship your gifts individually to your clients. 

Yes! Ellar Boutique can ship to your clients internationally. There will be an additional fee to do so.
Please contact us via our website or hello@ellarboutique.com.au and we will find the best rate to post your gifts overseas.

Our couriers are amongst the best professionals in Australia and will go to great lengths to ensure this does not happen.
If in the incident you do receive a damaged parcel, please take a photo of the packages and note down the day you received the goods. Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement.

There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.

Please note, all transit related damages must be reported within 10 days of receiving via email with images.

Unfortunately it is not in our business plan to just sell our empty boxes to our clients. We pride ourselves on creating your client gifts from stuffing, packaging to products.

Payments

We accept Visa, MasterCard, and PayPal or a direct bank transfer as valid payment methods. We do not offer AMEX at this time – apologies for any inconvenience.

Branding Guidelines