FAQs

🛒 Placing an order

Can I purchase one single gift?

Yes, Ellar Boutique can ship a single gift directly to the recipient on your behalf.

Delivery for gifts sent to an individual will incur a flat rate fee of $14.95 +GST per gift (metro areas only). Delivery to regional areas will be priced upon application.

Free delivery applies to orders of 4 or more gifts sent in bulk Australia wide.

What is the minimum order for branded gifts?

Our minimum quantities are 4+ gifts (of the same gift hamper) for all branded purchases. 

Whether you are ordering a single gift or more, you can choose to have your logo printed on the box, wooden board, box sleeves picnic lid.

Simply provide us with a high-resolution EPS version of your logo, and we'll take care of the rest.

Can I personalise my gift cards?

Bulk orders of 12+ gifts to one address: You can choose from pre-selected options such as 'Congratulations', 'Thank you', 'Welcome Home', 'Custom Message', or have your company's logo printed on the bottom right corner of the card.

This allows you to add your personal hand written message to the card with enough space, once you receive your gifts.

If you are sending a single gift to a recipient, please select "YES" and write your custom message during the gift selection process. Ellar Boutique will include it with your gift at no additional cost.

What is the timeline for branding and personalisation of gifts?

We offer in-house branding services for 4+ gifts that are purchased and come with a provided logo.

Our branding process typically takes 24 hours to complete after receiving your order and once payment has been received.

For branded gift cards, there is a lead time of 3-4 working days.

If you wish to personalise the ribbon for your gifts, please note that it may take approximately 3 weeks to arrive once we receive your payment and you approve the digital artwork.

What is the difference between ready made vs custom gifts?

Online Collection:
Our online collection is our ready made best selling gifts online.

Each gift has bulk discounted volume pricing which is automatically reduced at the final checkout.

Create your own gifting is a selection of gifts that you can customise to suit your branding. Choose the packaging, products & branding to suit your needs and turn one of our best sellers into the perfect gift for your clients!

Click here to shop our popular Online Collection!

Create your Own:

Our Create Your Own section is where you can create a gift from scratch and make it custom to you! Follow the simple 4-step-process and we will get back to you within 24-48 hours to discuss suitable gift set options of your choice. The minimum order for Create Your Own is 20+.

Ready to create your own? Click here to create your own custom gift now!

Can I send gifts direct to clients/recipients?

Yes, Ellar Boutique can ship your gifts to multiple addresses.

Shipping fee for gifts sent to individual recipients is charged at a flat rate of $14.95 +gst per gift for metro areas only per gift.

Free delivery applies to orders of 4 or more gifts sent in bulk to one address, Australia wide.

If you have multiple gift orders with different recipients who are to receive their gifts individually, please get in touch with us via email at hello@ellarboutique.com.au or phone at 07 5238 0136. We will process your order and provide you with a shipping address form to complete.

What items can be branded?

Custom branding makes your gift look even more unique and will keep you remembered by your clients for longer.

For all online ready made gifts, you can add custom branding to the gift box, picnic basket lid, wooden cheese boards, ribbon, mailer box sleeves and gift cards.

Please click here for all information about our custom branding options.

For all custom corporate gifts, Ellar Boutique can source and brand any product you require. Please note minimums will apply.


📦 Shipping & Delivery

What are your delivery timeframes for gifts?

Our delivery times vary based on your location, and we strive to provide prompt delivery for all orders.

Here's a typical turnaround time for each state:

  • QLD: 1-4 days
  • NSW and VIC: 2-6 days
  • SA and ACT: 3-7 days
  • WA: 6-12 days

Please note that gifts with branding may require an additional 2-3 business days for delivery. During peak seasons, there may be delays in delivery, which are beyond our control.

As per our terms and conditions, once the gifts leave our warehouse, they become the responsibility of the purchaser.

However, we aim to simplify the tracking process for you by sending tracking instructions once our warehouse team dispatches your goods.

How can I track my order?

All of our shipments are tracked with each courier. As soon as your items have been dispatched you will receive an email notification from a software called "Starshipit".

This email will include the following information:
- Recipient Name 
- Reference Number: This is the order number you receive with your order confirmation/invoice
- Carrier
- Carrier's reference: This is your tracking number
- Tracking URL: This is the hyperlink to the courier company, which will connect you
straight to the tracking details page to follow up with your gift

TIP: You can use your order reference number (4 digit number you’ve received with your order confirmation and tax invoice) and paste it to the search field in your email account. That way it will show all email's notifications regarding your order. 

I have not recieved my order.

Please check your junk/spam folder in case you have not received any shipping emails from us. If you cannot find any information, please contact us via hello@ellarboutique.com.au and we will be able to help you.

What suburbs are not included in the free delivery offer?

NSW Country 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710- 2714, 2716, 2720-2730, 2787-2879

VIC Country 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691- 3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999

QLD Country 4309-4453, 4580-4693, 4454-4499, 4694-4802, 4804-4805, 9920-9960, 4803, 4806-4999, 9961-9998

SA Country 2880-2889, 5201-5749

WA Country 6215-6700, 6701-6797

Tasmania 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330- 7799

Northern Territory, Norfolk Is., Christmas & Cocos Is 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999, 803-803, 822-827, 852- 852, 854-859, 862-869, 872-872, 880-905, 2898-2899, 6798-6799, 7151-7154

What are your delivery policies?

We utilise various carriers for all deliveries across Australia, and parcels are delivered as an Authority to Leave (ATL) with contactless delivery in accordance with Covid-19 guidelines. Unfortunately, we are unable to deliver to PO Box addresses.

If you're sending gifts to individual recipients, we charge a flat rate of $14.95 +gst per gift (metro only). Free delivery is available for orders of four or more gifts sent in bulk Australia wide.

If you're placing an order for multiple gifts with different recipients, and they're to receive their gifts individually, please contact us at hello@ellarboutique.com.au or call us on 07 5238 0136. We'll process your order and provide you with a shipping address form to complete.

How are gifts sent?

All deliveries Australia wide are sent using multiple carriers.All parcels are delivered as an ATL (Authority to leave) with contactless delivery, in line with covid restrictions.We are unable to ship to a PO Box address.

Delivery for gifts sent to individual recipients is charged at a flat rate fee of $14.95+gst per gift (metro only). Free delivery applies to any 4+ gift orders that are sent in bulk to any metro address. Regional deliveries are priced on application.

For multiple gift orders with multiple recipients who are to receive their gifts individually, please email hello@ellarboutique.com.au or call us on 07 5238 0136 and we will process your order and supply you with a shipping address form to complete.

What is your policy regarding damages?

Our couriers are highly skilled professionals who take great care in ensuring that your products are delivered to you in perfect condition.

In the unlikely event that you receive a damaged parcel, please take a photo of the packages and note down the date of receipt within 10 days of receiving the goods.

We kindly request that you report any transit-related damages to us within 10 days of receiving your order via email along with the images of the damaged goods at hello@ellarboutique.com.au. Please note that we are unable to replace items that are reported outside of this 10-day window, as we will not be able to claim the damages.

We will arrange to collect the damaged goods and send you a replacement as soon as possible. However, we do not offer refunds for damaged deliveries, and will only send a replacement of the same item when possible.

Can gifts be shipped with express shipping?

Yes! We offer express delivery as an option for our customers who require their gifts to be delivered urgently.

Our pricing is per location and based on your preferred delivery window.

To arrange express delivery for your order, please contact us at hello@ellarboutique.com.au or call us on 07 5238 0136 at any time and we will assist you with the process, ensuring a hassle-free experience.

Do you offer international shipping for your gifts?

We appreciate your interest in our gifts and would love to see them being enjoyed all over the world. However, our current partnership with couriers limits our delivery services to national destinations only.

In the event that you require international delivery, we suggest having the gift sent to your office location and on-sending it yourself to your desired destination.

This way, you can choose a quality service that best meets your international shipping needs.

Can I send gifts to a PO BOX address?

We regret to inform you that PO Box addresses for delivery through our couriers are not accepted.

We apologise for any inconvenience this may cause and encourage you to provide a physical address for your delivery.

Can I ship to multiple addresses

Yes, Ellar Boutique can ship your gifts to multiple addresses.

Delivery for gifts sent to individual recipients is charged at a flat rate fee of $14.95 +gst per gift (metro only).

Free delivery applies to any 4+ gift orders that are sent in bulk to any metro address.
Regional deliveries are priced on application.

For multiple gift orders with multiple recipients who are to receive their gifts individually, please email hello@ellarboutique.com.au or call us on 07 5238 0136 and we will process your order and supply you with a shipping address form to complete.

🎄 Christmas Orders

What is the minimum order for Christmas gifts?

Our minimum quantities are 4+ gifts (of the same gift hamper) for all Christmas online purchases. 

What is the minimum order to brand my Christmas gifts?

The minimum order for gifts + branding is 4+.

Order any 4 of the same gifts to receive free delivery Australia wide (Excluding regional territories outside of normal regional deliveries) and upload your branding to each gift as advised online.

All branding will incur charges as outlined, and zero set-up fee's. 

Will my gifts be delivered on the exact selected delivery date?

We understand how busy the Christmas season can get. Therefore, we offer you to pre order your Christmas gifts 2023 now and add your preferred delivery date.

We will start to dispatch all pre-ordered Christmas gifts from the 14th November 2023. Due to extensive lead times, Ellar Boutique will do our best to ensure delivery as close to your desired delivery date as possible. Freight is out of our hands once the goods leave our warehouse.

It will be the sender's responsibility to use the tracking information provided to contact the courier directly for shipping updates.

What delivery suburbs are not included in the free delivery for christmas gifts?

NSW Country 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710- 2714, 2716, 2720-2730, 2787-2879

VIC Country 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691- 3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999

QLD Country 4309-4453, 4580-4693, 4454-4499, 4694-4802, 4804-4805, 9920-9960, 4803, 4806-4999, 9961-9998

SA Country 2880-2889, 5201-5749

WA Country 6215-6700, 6701-6797

Tasmania 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330- 7799

Northern Territory, Norfolk Is., Christmas & Cocos Is 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999, 803-803, 822-827, 852- 852, 854-859, 862-869, 872-872, 880-905, 2898-2899, 6798-6799, 7151-7154

I want to send a gift to a business address, what should I include?

All business address deliveries require a mailing address (NO PO BOX address allowed) Please ensure you list your contact’s name, phone number, email address, and any delivery instructions to help our couriers.

Is there a cut-off date for Christmas orders?

The metro cut off delivery is Wednesday 6th of December 2023.

The Regional cut off delivery is Wednesday 29th November,, as we want to ensure you receive your gifts in time before Christmas.

How long will shipping take to my state?

All deliveries are made during business hours Monday to Friday. We understand how busy the Christmas season can get.

Therefore, we offer you to pre-order your Christmas gifts now and add your preferred delivery date. We will start to dispatch all pre-ordered Christmas gifts on the 14th of November 2023

DELIVERY TIMEFRAMES

Please note that while we will do everything possible to ensure a gift arrives on time, we cannot guarantee arrival on a particular date. Lead times will increase during peak periods

QLD | NSW | VIC | ACT

➮ Metro: 1-3 business days ➮ Regional: 3-7 business days

SA |NT | WA | TAS

➮ Metro: 4-7 business days ➮ Regional: 6-10 business days

*Gifts with branding require an additional 2-3 Business. Please be advised there may be delivery delays during the Christmas season, which are outside our control.

As per our T & C's, once the gifts leave the warehouse they become the responsibility of the purchaser. To make this easier for you, we will send instructions for tracking once our warehouse team dispatch your goods.

Where are my Christmas gifts being shipped from?

Our Ellar Boutique warehouse is located on the beautiful Sunshine Coast in Coolum Beach QLD.

What happens if the parcel arrives damaged?

Our couriers are amongst the best professionals in Australia and will go to great lengths to ensure this does not happen.

If in the incident you do receive a damaged parcel, please take a photo of the packages and note down the day you received the goods within 10 days of receiving the goods.

We are unable to replace items outside of the 10 day window as we will not be able to claim the damages.

Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement.

There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.

Please note, all transit related damages must be reported within 10 days of receiving via email with images.

Can I include a personal message on the Christmas gift card?

Absolutely! You will be prompted to fill this in at the product page.

Of course, you do not have to include a message if you do not wish to. Simply write ‘leave blank’ and we will add the Christmas gift card without text. 

What happens if I have entered an incorrect delivery address?

Not to worry! Please inform us via hello@ellarboutique.com.au asap if you have noticed that you have provided the wrong delivery address for your order. If the gift has not been shipped yet we can easily adjust the delivery address in our system for you.

If your gifts are in transit we will contact our couriers immediately and try to redirect them. Additional fees may occur if the parcel is unable to be redirected in time.

If the parcel was unable to be delivered it will be returned to the sender (Ellar Boutique). We can certainly resend your gift to the correct address, however, the purchaser will be responsible to make payment for the re-delivery.

Ellar Boutique will not issue refunds for incorrectly supplied addresses that are not delivered on time.

There will be a $14.95 - $29.95 redelivery fee based on the size of your gifts and sent via invoice. Once payment has been received we will resend your gift.

Will the receiver of my gift get a call before arrival?

All parcels are delivered as an ATL (Authority to leave) with contactless delivery. The courier drivers are not authorised to call the recipient before arrival.

Can I have my gifts delivered on different dates?

Unfortunately, our courier system allows one date per order. If you wish to receive some Christmas gifts earlier and some later, you can always place separate orders with your preferred delivery date.

Or you can place one order and send us an email (hello@ellarboutique.com.au) to advise us of which gifts you would like to receive earlier.

Do you offer bulk discounts for large Christmas orders?

As we have the ability to purchase in large quantities of stock and therefore pass on pricing directly to you, you will see volume discounts starting from 12+ gifts online.

The discount will automatically be deducted at the checkout and we will apply the discount to any volume purchases made via our bulk order form.

What if an item of my gift is out of stock?

In the rare case of stock shortages, an item of your order may change in colour or type.

Replaced items will always be of equal or higher value matched to your company colour at our discretion.

What if my gift has not arrived in time for Christmas?

To avoid the risk of a delayed delivery our cut-off date for Christmas gifts is the 6th December.

If for any reason an incorrect address was provided, a recipient has moved, a business has closed, the parcel was not collected from a pick-up location or the driver was unable to deliver your gifts, the package itself will be returned to the sender (Ellar Boutique).

There will be no refunds for incorrect or any undeliverable gifts. The purchaser will have to pay a second delivery fee of $14.95 metro or $24.95 regional postage fee and have the gift delivered to the recipient again (with an updated address) or to the sender itself.

Ellar Boutique is not responsible for incorrect addresses provided.

📣 Branded Merchandise

What are the minimum orders for each product?

There are minimum order requirements for our corporate branded merchandise.

The specific minimum order quantities are displayed when you click into each product on our website. 

We understand that different items may have varying minimum order quantities based on factors such as production processes, customisation options, and cost-efficiency.

By providing this information upfront, we aim to ensure transparency and help you make informed decisions about your order.

Whether you're looking to place a small or large order, our product pages will clearly indicate the minimum quantity required for each item.

Do all corporate branded merchandise orders include free shipping?

Yes, all corporate branded merchandise orders at Ellar Boutique include free shipping Australia wide. We understand the importance of providing a seamless and cost-effective experience for our valued customers.

By offering free shipping, we aim to eliminate any additional fees and ensure a convenient and hassle-free delivery process. Whether you're ordering promotional items for your business or custom merchandise for corporate events, you can enjoy the added benefit of free shipping to any location within Australia. 

This allows you to focus on maximising the impact of your branded merchandise without worrying about any unexpected shipping costs.

Can I buy Ellar branded items then add them to my Ellar Boutique gift boxes?

Yes, you can buy branded items and add them to your Ellar Boutique gift boxes. To arrange this, please contact us immediately, and our team will be happy to assist you.

We will need to know which specific merchandise items you are interested in and which corporate gift box you would like to include them in.

By providing us with these details, we can work closely with you to ensure that the branded items are seamlessly incorporated into your gift boxes.

Our team will guide you through the process, helping you choose the appropriate merchandise items that align with your desired corporate gift box theme and aesthetics.

Do the branded items come in gift boxes or packaging?

Yes, some of our branded items do come in gift boxes or packaging.

We take pride in presenting our products in an appealing and professional manner. To review the packaging for each item of interest, we recommend opening and reviewing the product details for that specific item on our website.

The product descriptions will provide information on whether the item comes with its own gift box or packaging.

We understand the importance of presentation when it comes to branded merchandise. Packaging adds a special touch and elevates the overall gifting experience. Our aim is to provide you with a range of options that align with your branding and desired aesthetic.

Please browse through our product selection and take note of the packaging details mentioned for each item.

If you have any specific packaging requirements or preferences, we encourage you to reach out to our team at hello@ellarboutique.com.au. We are always happy to assist and accommodate your needs to the best of our ability.

What is the typical turnaround time for production and delivery?

To ensure the utmost quality of the branded merchandise we offer, our team at Ellar Boutique takes a meticulous approach. Rigorous quality control procedures are implemented throughout the production process to uphold our standards.

As a testament to our dedication to transparency, we provide lead time information for each item on our website. Simply click into the specific product to access the listed lead time, which typically ranges from 1 to 21 business days depending on the item.

We understand the importance of meeting deadlines, and if you have a specific timeframe in mind, we invite you to reach out to us. By sending an email to hello@ellarboutique.com.au, our team will promptly review your request and provide a tailored solution to expedite the process if feasible.

Will I be able to sign off a digital mockup and see the placement of the branding before the order is sent to production?

Absolutely! At Ellar Boutique, we understand the importance of ensuring your complete satisfaction with your branded merchandise order. We offer the opportunity to review and sign off on a digital mockup before your order is sent to production. 

Upon receiving your order details, our skilled team will create a detailed digital representation of your desired design. This mockup will showcase how your logo or artwork will appear on the chosen merchandise. We will then provide you with the digital mockup for your review and approval.

We encourage you to carefully assess the digital mockup, checking for accuracy and alignment with your branding guidelines. If any adjustments are needed, we are more than happy to work closely with you to make the necessary revisions until you are fully satisfied.

By signing off on the digital mockup, you can have peace of mind knowing that the final product will meet your expectations. It allows you to have a clear visualisation of how your branded merchandise will look, ensuring that it aligns perfectly with your brand identity.

What logo file should I upload for branding?

There are specific requirements and restrictions when it comes to using logos on branded merchandise. At Ellar Boutique, we prioritise maintaining the integrity of your brand and adhering to legal guidelines.

To ensure the best quality and accuracy, we require a high-resolution EPS (Encapsulated PostScript) version of your logo for all branding purposes. EPS files provide a vector-based format that retains the sharpness and clarity of your logo, regardless of its size or scaling.

Using the EPS format allows us to reproduce your logo accurately and maintain consistency across different merchandise items. It ensures that your branding appears crisp, sharp, and professional, enhancing the overall impact of your promotional products.

Why should I invest in branded merchandise for my business?

Investing in branded merchandise for your business offers several compelling benefits.

It enhances brand recognition and visibility, helping your business stand out in a crowded marketplace.

Branded merchandise also fosters a sense of loyalty and connection with customers, as they become brand advocates through the use and display of your promotional items.

Additionally, it serves as a cost-effective marketing tool, providing long-lasting exposure and reaching a wide audience. By investing in branded merchandise, you can effectively reinforce your brand message, build customer relationships, and drive business growth.

What happens if I receive the products and something is incorrect?

In the unlikely event that you receive products that are incorrect, we urge you to contact us immediately.

Our dedicated customer support team is here to assist you.

Please reach out to us as soon as possible to report the issue. We will investigate the matter promptly and work towards a resolution. Our goal is to ensure your complete satisfaction, and we will take the necessary steps to rectify any mistakes or discrepancies.

We may request additional information, such as photos or detailed descriptions of the incorrect items, to better understand the situation. Once we have gathered all the necessary information, we will work with you to find a suitable solution, whether it involves replacement, refund, or any other appropriate course of action.

Rest assured that we value your business and are committed to providing a positive experience. We will do our utmost to resolve the issue quickly and efficiently, minimising any inconvenience on your end.

Your satisfaction is our top priority, and we appreciate your cooperation in bringing any concerns to our attention.

How big will my logo be branded?

The size of your logo on the branded merchandise will vary depending on the specific product.

Each product on our website provides an approximate size or area designated for your logo.

This information allows you to have an idea of the logo's placement and visibility on the item.

Furthermore, to ensure your complete satisfaction, we offer a digital mockup of the branded merchandise.

Before proceeding with production, you will have the opportunity to review and sign off on the digital mockup.

This step allows you to visualise how your logo will appear on the merchandise and make any necessary adjustments to ensure you are 100% happy with the size, placement, and overall look.

We value your input and want to ensure that your logo is represented accurately and effectively on the branded merchandise.

Our goal is to provide you with a high-quality product that reflects your brand identity in the best possible way.

💳 Payments

What are your accepted payment methods?

For your convenience, we accept payments via Visa or MasterCard credit cards.

You can also choose to pay via bank transfer during checkout. Additionally, alternative payment options like Shop Pay and Google Pay are available.

Please note that at this point we do not offer AMEX, and we apologise for any inconvenience this may cause.