• FAQs

SHIPPING & DELIVERY

Shipping on our standard products can take approximately 2 working days to the East Coast and 2 - 4 working days to the rest of Australia.
We will keep you informed of your delivery and you will get notifications once shipped. If items are out of stock due to unforeseen circumstances, we will contact you immediately to advise of the stock eta OR replace your item with another of equal or higher value

All deliveries Australia wide are sent using Fastway couriers.
Fastway require a signature on all deliveries, so please select an address that (such as your place of work) where someone will be available to sign. We are unable to ship to a PO Box address.

There is a 2 week lead time on all custom gifts after payment has been received.
Custom branding, personalised ribbon and gift cards can take approximately 3 weeks to arrive.

Ellar Boutique delivers each individual order to one nominated address.
As we are a B2B supplier, we do not currently offer to ship your gifts individually to your clients. 

Yes! Ellar Boutique can ship to your clients internationally. There will be an additional fee to do so.
Please contact us via our website or hello@ellarboutique.com.au and we will find the best rate to post your gifts overseas.

Our couriers are amongst the best professionals in Australia and will go to great lengths to ensure this does not happen.
If in the incident you do receive a damaged parcel, please take a photo of the packages and note down the day you received the goods. Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement.

There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.

Please note, all transit related damages must be reported within 10 days of receiving via email with images.

Unfortunately it is not in our business plan to just sell our empty boxes to our clients. We pride ourselves on creating your client gifts from stuffing, packaging to products.

Payments

We accept Visa, MasterCard, and PayPal or a direct bank transfer as valid payment methods. We do not offer AMEX at this time – apologies for any inconvenience.

Branding Guidelines