• FAQs

SHIPPING & DELIVERY

Shipping on our ready made range without branding can take approximately 2 - 4 working days to the East Coast and additional lead time to the rest of Australia.
We will keep you informed of your delivery and you will get notifications once shipped. If items are out of stock due to unforeseen circumstances, we will replace your item with another of equal or higher value

All deliveries Australia wide are sent using multiple carriers.

All parcels are delivered as an ATL (Authority to leave) with contactless delivery, in line with covid restrictions.
We are unable to ship to a PO Box address.

Shipping is FREE for 4+ gifts delivered to one business location, Australia wide.


Shipping is $14.95 per gift, to send a gift directly to one or multiple addresses.

There is a 2 week lead time on all custom gifts after payment has been received.
Custom branding, personalised ribbon and gift cards can take approximately 3 weeks to arrive.

Unfortunately, our couriers do not accept any PO Box addresses for delivery.

Yes! Ellar Boutique can ship to your clients internationally. There will be an additional fee to do so.
Please contact us via our website or hello@ellarboutique.com.au and we will find the best rate to post your gifts overseas.

Absolutely! Simply add your gift(s) from our online range to the cart, proceed to checkout and tick 'SHIP TO MULTIPLE ADDRESSES'.

Type in your clients addresses, amend the quantity and add a personalised text message for their gift cards. (Flat rate shipping is $14.95 per gift)

See how easy it is to place your order with multiple shipping addresses here.

Want to ship to 20+ individual clients? Please get in touch with us at hello@ellarboutique.com.au to request a bulk shipping form.

Our couriers are amongst the best professionals in Australia and will go to great lengths to ensure this does not happen.
If in the incident you do receive a damaged parcel, please take a photo of the packages and note down the day you received the goods within 10 days of receiving the goods.

We are unable to replace items outside of the 10 day window as we will not be able to claim the damages.

Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement.

There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.

Please note, all transit related damages must be reported within 10 days of receiving via email with images.

At this point we only offer flat rate shipping of $14.95 which takes between 3 - 4 working days, depending where you are in Australia)

As soon as your gifts have been dispatched we will send you an email with a tracking number to follow up on your order.

PLACING AN ORDER

Unfortunately it is not in our business plan to just sell our empty boxes to our clients. We pride ourselves on creating your client gifts from stuffing, packaging to products.

You can place an order of 1+ gifts from our online range and ship them to one or multiple addresses. Each individual shipping requires a flat rate shipping fee of $14.95. 

Please note: If you are creating your own gift the minimum order is 4+ of the same gift. This applies to both bulk and individual delivery. 

See here how easy it is to order!

Absolutely! Simply add your gift(s) from our online range to the cart, proceed to checkout, and tick 'SHIP TO MULTIPLE ADDRESSES' on the top left to use our ship direct option. 

Now you can type in your clients address, amend the quantity and add a personalised text message for their gift cards. (flat rate shipping $14.95 applies per gift)

How to order? See how easy it is to order with Ellar Boutique here.

- Bulk orders 4+ gifts to one address: 

Choose from 'Congratulations', 'Thank you', 'Welcome Home' or logo only and have your company's logo printed on the right bottom corner of the card. This gives you the option to handwrite your custom message on the other side.

(No individual messages are available for bulk delivery to one location. - For bigger projects please get in touch via hello@ellarboutique.com.au )

- Individual orders 1+ gifts to one or multiple client addresses: 

You can write a personalised message per recipient when sending a gift direct (200 characters max). The message will be printed on a matte white A6 gift card (no logo print available). 

Online Range:
Our online range is discounted upfront online due to the volume we send each year. These gifts are our most popular products and because of this, it means they are the best priced gifts. 

Our online range is a selection of gifts that you can customise to suit your branding. Choose the packaging, products & branding to suit your needs and turn one of our best sellers into the perfect gift for your clients!

Click here to shop our popular Online Range!

Create your Own:

Our Create Your Own section is where you can create a gift from scratch and make it custom to you! Follow the simple 4-step-process and we will get back to you within 24-48 hours to discuss suitable gift set options of your choice. The minimum order for Create Your Own is 4+.

Ready to create your own? Click here to create your own custom gift now!

There is no minimum order to have your gifts branded.
Choose box, wooden board or picnic lid branding from 1+ gifts. Please provide us with a hi res EPS version of your logo.

Please click here to find out more about our custom branding options.

Custom branding makes your gift look even more unique and will keep you remembered by your clients for longer.

You can add custom branding to the gift box, picnic basket lid, wooden cheese board, ribbon and gift cards.

Please click here for all information about our custom branding options.


Payments

We accept Visa, MasterCard, and PayPal or a direct bank transfer as valid payment methods. We do not offer AMEX at this time – apologies for any inconvenience.

Branding Guidelines